FAQs

What Can We Help You with?

General Info

Who is Motus Store

Where are your brands from?

How can i stay updated with the latest promotions or product updates?

How can i join you as a partner?

Do i need to create an account?

Orders & Payment

What Payments are Accepted?

How Secure is my personal Information?

The Item I want is out of stock! What should i do?

I would like to cancel my order, how can I do this?

Do you do self pick up?

I have an error with my coupon code

I received a wrong order

Shipping

What are your local shipping charges?

How long will the order be processed?

Do you Ship internationally?

Tracking my order

How long it takes for my order to be delivered?

I need my item urgently

Returns & Refunds

Returns & Refund Policy

How will I receive my refund?

I have a complaint about my order. What should I do?

I have received a damaged/defective item. What should I do now?

My Answer is not listed here

I have more questions